Privacy Policy
Last updated: April 2026
1. Information We Collect
When you submit a contact form on this website, we collect your name, phone number, city, and service interest. We use this information solely to respond to your enquiry. We do not sell or share your personal data with third parties for marketing purposes.
Form submissions are securely stored in our database (MongoDB Atlas) and may be synced to an internal spreadsheet (Google Sheets) for our team's operational use. This data is also transmitted to our email provider (Resend) to notify our team of new enquiries.
2. Analytics
With your consent, we use Google Analytics 4 to understand how visitors use this site. Analytics cookies are only set after you accept via the consent banner. You can withdraw consent at any time by clearing your browser storage. We do not use analytics data to identify individual visitors.
3. WhatsApp
Clicking a WhatsApp button opens WhatsApp (web or app) with a pre-filled message. Any subsequent conversation is governed by WhatsApp's own privacy policy. We do not receive any data from WhatsApp other than what you choose to send us in the chat.
4. Data Retention
Contact form submissions are stored in our secure database and retained for up to 12 months for business correspondence. Copies may exist in our email inbox and internal spreadsheet. You may request deletion of all your data by contacting us via WhatsApp or email.
5. Security
We take reasonable measures to protect your data in transit and at rest. Our website uses HTTPS. Contact form data is encrypted in transit and stored in a password-protected, access-controlled database (MongoDB Atlas). Email notifications are sent via Resend over encrypted connections.
6. Your Rights
You have the right to access, correct, or delete personal data we hold about you. To exercise these rights, contact us via WhatsApp at +91 98320 11524 or visit our office at Platinum Square, Siliguri.
7. Changes
We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.